ERP Success through Education &Training
One of the biggest issues with ERP Software has nothing to do with the actual functionality or technology of the software. It has to do with user education and training. Not only is it important to initially train employees on the software, ongoing education and training refresh are equally as important. Furthermore, they need to have a working knowledge of business applications.
Typically, the initial implementation training is very comprehensive, but sometimes to reduce costs, companies cut back on training thinking they will do more themselves. Other times they do a comprehensive training program, but do not invest in any post implementation support.
Employees using ERP Software should have more than basic computer literacy such as word processing and data entry skills. They should also have an understanding of business application software and how it relates to the processes of the business in order to be able to adapt to software functionality. And, unless ongoing training is offered, bad habits can develop which break down user knowledge and understanding of the software’s capabilities and functionality.
One example comes to mind of a new hire that gets trained by an employee who doesn’t use the system correctly, passing on the bad habits they developed. This can cause frustration with the system making users come up with other methods, using resources outside the system such as spreadsheets. Eventually, even though the system may be completely adequate, employees think the system does not do what they need it to. You don’t want to have to purchase a new ERP software package because users won’t use the current system.
You invested a lot in your software, invest in your people too. Education and ongoing training helps your employees gain full, effective, proper use of ERP Software for many years to come and helps preserve your initial investment.